So I am guessing you are reading this because you
are new to the ostomy game. Or even more
interesting would be that you just had a really bad experience with a customer
service agent of some company that sells ostomy gear. Let's face it, it is bound to happen at some
point or another and we all get frustrated with one company or someone at a
company we have been with for a very long time.
Take a minute to be angry and express your frustrations. Yep, there are bad apples and sometimes the
people and companies we deal with are having a bad day too. They may be in the complete wrong or they may
be in the middle and you may be too.
Just take a minute to breath and evaluate your situation. There are lots of great places to get your
ostomy supplies from. I said it, there
is no one perfect place to get it from. So I want to go over a few options and
let you know that it's ok to move on, or maybe just give them another shot.
First and foremost is you can get your ostomy
supplies from a pharmacy. This is a great place to shop and I highly recommend
supporting local companies. Imagine yourself if they were gone and you were in
an emergency situation and needed something now! It would sure be sad if they
left because no one shopped there and you lost your emergency place to get gear
from. Plus I have found that pharmacists
like to get the best gear they can for the best price that people like. They only sell what sells and it seems to me
that most places like to sell the best product they can. Plus they get to talk to lots of people about
their products and can be very knowledgeable. So keep them in mind as a good
option.
There are also lots of online retailers that sell
gear! Many of the companies that produce
the products themselves have awesome websites and pretty good customer service
as well. So don't be afraid to shop
those companies and also give them a call.
The service staff are usually rather helpful, but we have all had a bad
apple and don't judge all the books by their cover or one bad apple. It;s a lesson I learned myself, nobody's
perfect! So enjoy your shopping and choose wisely and be kind.
